How do I place an order?
Orders
Placing an order is simple:
- 1️⃣ Browse our products and add items to your cart
- 2️⃣ Click the cart icon and review your items
- 3️⃣ Click "Checkout" and choose your payment method
- 4️⃣ Confirm your delivery address and complete payment
- 5️⃣ You'll receive an order confirmation via email and SMS
How do I track my order?
Orders
You can track your order in two ways:
- 📱 Via SMS/Email: You'll receive tracking updates automatically
- 🔍 Online: Visit our Track Order page and enter your order number
Can I change or cancel my order?
Orders
Yes, you can change or cancel your order within 2 hours of placing it. Please contact our support team immediately with your order number.
How do I qualify for free shipping?
Shipping
Free standard shipping is automatically applied to all orders over ETB 1,500. No coupon code needed!
What are your shipping methods?
Shipping
We offer several shipping options:
- 🚚 Standard: 3-7 business days (FREE over ETB 1,500)
- ⚡ Express: 1-2 business days (ETB 299)
- ⏰ Same Day: Available in Hawassa (ETB 499)
- 🏪 Pickup Station: 2-5 business days (ETB 99)
How do I change my shipping address?
Shipping
You can change your shipping address within 2 hours of placing your order. Contact our support team immediately with your order number and new address.
What payment methods do you accept?
Payments
We accept a variety of payment methods:
- 📱 Telebirr - Mobile money
- 🏦 CBE Birr - Commercial Bank of Ethiopia
- 💳 Amole - Digital wallet
- 🌐 Chapa - Ethiopian payment gateway
- 💳 Visa/MasterCard - International cards
- 🏦 Bank Transfer - All Ethiopian banks
- 💰 Cash on Delivery - Pay upon receipt
Are there any fees for using payment methods?
Payments
All our payment methods have zero transaction fees! The only exception is Cash on Delivery which has a 50 ETB service fee.
Is my payment information secure?
Payments
Absolutely! We use:
- 🔒 256-bit SSL Encryption for all transactions
- 🛡️ PCI DSS Compliance - Industry security standards
- 🔐 3D Secure - Additional authentication for cards
- 👁️ 24/7 Fraud Monitoring - Real-time protection
What is your return policy?
Returns
We offer a 30-day return policy for most items. To be eligible:
- 📦 Items must be in original condition
- 🏷️ Tags and packaging must be intact
- 📝 Include your order number and reason for return
Contact our support team to initiate a return.
How do I request a refund?
Returns
To request a refund:
- 1️⃣ Contact our support team with your order number
- 2️⃣ Explain the reason for your refund request
- 3️⃣ Return the item (if required) using the provided shipping label
- 4️⃣ Refunds are processed within 5-7 business days
How do I create an account?
Account
Open ETH Store doesn't require traditional accounts. Simply connect your wallet (like MetaMask) to interact with the platform. This provides a secure, pseudonymous experience.
Is my data protected?
Account
Yes! Open ETH Store prioritizes your privacy:
- 🔒 No personal data stored - All interactions are wallet-based
- 📜 On-chain transparency - All transactions are verified
- 🏦 Smart contract escrow - Funds are held securely
- 🛡️ Audited code - Regular security reviews
Is Open ETH Store free to use?
General
Yes! Browsing and exploring the store is completely free. The only costs are:
- 💰 The item price (paid in ETH)
- ⛽ Gas fees (Ethereum network fees)
- 📊 Platform fee (2.5% for sellers)
How do I contact customer support?
General
We're here to help! Contact us through:
- 📧 Email: support@openethstore.com
- 📞 Phone: +251 980 585 565
- 💬 Telegram: @OpenETHStoreBot
- 📱 WhatsApp: +251 980 585 565