📞 Contact Us

We're here to help! Reach out to us through any of the channels below.

Ethiopian Owned SSL Secure Privacy Protected 24/7 Support

📋 Ways to Reach Us

Choose the best way to get in touch with our team

Customer Service

+251 980 585 565

Mon-Sat: 9:00 AM - 6:00 PM EAT

Business Inquiries

+251 980 585 566

Mon-Fri: 9:00 AM - 5:00 PM EAT

Technical Support

+251 980 585 567

24/7 Emergency Support

WhatsApp Support

+251 980 585 565

Mon-Sat: 9:00 AM - 8:00 PM

Headquarters

Hawassa, Ethiopia

📍 Visit Our Office

Email Support

support@openethstore.com

We respond within 24 hours

📩 Send us a Message

Fill out the form below and our team will get back to you as soon as possible

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📍 Visit Our Office

Address

Hawassa, Ethiopia

Business Hours

Mon-Sat: 9:00 AM - 6:00 PM EAT

Ethiopian Owned

100% Ethiopian Company

⚡ Response Times

General Inquiries

Within 24 hours

Order Issues

Within 12 hours

Technical Emergencies

Within 4 hours

Returns & Refunds

Within 24 hours

❓ Frequently Asked Questions

Find quick answers to common questions

How fast is your response time?

We aim to respond to all inquiries within 24 hours. For order issues, we respond within 12 hours, and for technical emergencies, within 4 hours.

How can I track my order?

Once your order is shipped, you'll receive a tracking number via SMS and email. You can also track your order on our Track Order page.

What is your return policy?

We offer a 30-day return policy for most items. Please visit our Returns & Refunds page for more details on eligibility and process.

How do I change my shipping address?

You can change your shipping address within 2 hours of placing your order. Please contact our support team immediately with your order number.